TERMS OF SERVICE

Last updated: July 22, 2026

OVERVIEW

The orera.ca website is operated under the ORÉRA brand by La Sultana S.E.N.C. In these terms, "we," "our," and "us" refer to ORÉRA and the company that operates it.

By visiting our site or purchasing a product, you agree to these terms of service and the policies and notices they reference. If you do not agree to these terms, please do not use our site or our services.

ONLINE STORE TERMS

You must have reached the legal age in your province, territory, or country of residence to use this site or make a purchase.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws. Any breach of these terms may result in the suspension or termination of your access to our services.

GENERAL CONDITIONS

We reserve the right to refuse or limit service where permitted by law, especially in cases of suspected fraud, misuse, or violation of these terms.

Payment information is transmitted securely and encrypted by our payment service providers. You may not reproduce, copy, sell, or exploit any portion of our site or our services without our written permission.

ACCURACY OF INFORMATION

We do our best to provide complete, accurate, and up-to-date information. However, some information may contain errors or become outdated.

The content of the site is provided for informational purposes only and does not replace professional advice when such advice is required.

MODIFICATIONS TO SERVICES AND PRICES

Prices, promotions, products, and services may be changed without prior notice. We may also modify, suspend, or discontinue any part of the site or our services, subject to applicable laws and already confirmed orders.

PRODUCTS AND SERVICES

Some products are offered exclusively online and may be available in limited quantities. Their return or exchange is governed by our refund and return policy.

We strive to display the colors, sizes, and appearance of our products as accurately as possible. However, the display may vary depending on the screen or device used.

We reserve the right to limit purchased quantities, withdraw a product, or refuse an order where permitted by law.

All products sold benefit from the applicable legal warranties, particularly those provided by the Consumer Protection Act and the Civil Code of Quebec.

BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete, and up-to-date information for all orders.

We may refuse, limit, or cancel an order in cases of error, availability issues, suspected fraud, or misuse. If payment has already been collected for a cancelled order, the applicable refund will be issued.

THIRD-PARTY LINKS AND SERVICES

Our site may contain links to sites or services operated by third parties. We do not control their content, policies, or practices.

Any use of a third-party service is subject to that third party's terms and policies.

COMMENTS AND USER CONTENT

When you voluntarily submit a comment, suggestion, photograph, testimonial, or any other content to us, you grant us permission to use, reproduce, and display it as part of our activities, unless otherwise agreed with you.

We may remove any content deemed illegal, misleading, offensive, or contrary to the rights of others.

PERSONAL INFORMATION

The collection, use, and protection of your personal information are governed by our privacy policy.

ERRORS, INACCURACIES, AND OMISSIONS

Typographical errors, omissions, or inaccurate information may occasionally appear on our site, particularly regarding descriptions, prices, promotions, shipping fees, or availability.

We reserve the right to correct these errors and, where permitted by law, to modify or cancel an order affected by a clear error.

PROHIBITED USES

It is prohibited to use our site for, but not limited to, the following:

• illegal or fraudulent purposes;

• to infringe upon the rights of others;

• to transmit malicious content, viruses, or harmful code;

• to collect personal information without authorization;

• to bypass security features;

• to harass, threaten, or discriminate against another person.

WARRANTIES AND LIMITATION OF LIABILITY

Our site and services are offered subject to their availability. We do not guarantee that their operation will always be uninterrupted or error-free.

To the extent permitted by law, ORÉRA cannot be held liable for indirect damages arising from the use of the site. No provision of these terms limits rights or warranties that cannot be legally excluded, particularly the legal warranties applicable to Quebec consumers.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify ORÉRA for any claims arising from your illegal use of the site or your breach of these terms.

SEVERABILITY

If any provision of these terms is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.

TERMINATION

These terms remain in effect as long as you use our site or our services. We may suspend or terminate your access in the event of a breach of these terms, subject to applicable laws.

ENTIRE AGREEMENT

These terms, along with the policies published on our site, constitute the agreement applicable to your use of the site and our services.

GOVERNING LAW

These terms are governed by the laws applicable in the province of Quebec and by the federal laws of Canada applicable therein, without limiting the rights granted to consumers by the laws of their place of residence.

CHANGES TO TERMS

We may update these terms as necessary. The most recent version will always be published on this page with its update date.

CONTACT INFORMATION

For any questions regarding these terms, please contact us:

ORÉRA
Website: www.orera.ca
Email: hello@orera.ca

I have expressly preserved the legal warranties, as they automatically apply to products sold in Quebec and cannot simply be removed by an "as is" clause. Office de la protection du consommateur