You earn 2 points per dollar on eligible purchases. Check the action’s terms to find out which purchases qualify for points.

Yes. The program offers 150 points for joining, 500 points for your birthday and 50 points for each Facebook, Instagram and TikTok action. A product review earns 50 points. Check each action’s terms before completing it.

You can redeem 250 points for $5 off, 450 points for $10 off, 850 points for $20 off or 1,050 points for $25 off.

Yes. The minimum is $25 for the $5 discount, $50 for the $10 discount, $100 for the $20 discount and $125 for the $25 discount. Check the reward’s terms before redeeming your points.

Email us at hello@orera.ca with your question.

Points are part of our loyalty program. You earn them through eligible purchases and the actions offered in the program, then redeem them for the rewards shown on this page.

Sign in to your customer account, then open the “REWARDS” button on our website. Under “Ways to redeem”, choose a reward available with your balance. Once you have redeemed your points, enter the code at checkout and make sure the discount appears before confirming your order. The reward’s terms and minimum purchase must be met.

Email us at hello@orera.ca with the email addresses associated with both accounts. We can review your situation and the available options. Accounts and points are not combined automatically.

Enter the code at checkout and check the discount before confirming your order. A forgotten code is not automatically added to an order that has already been paid for. To have your situation reviewed, email hello@orera.ca with your order number and the code.

Yes, the program offers 500 points for your birthday. Sign in to your account and enter your birthday yourself under “Ways to earn”, in the “Celebrate a birthday” action. Add it more than 30 days in advance: if your birthday falls within 30 days of entering the date, the reward will be issued the following year.

It depends on each offer’s terms. A points reward can be combined with a promotion only when both offers allow that combination. The current welcome offer cannot be combined with another discount. Check the promotion terms and review the discounts applied at checkout before confirming your order.

Contact us at hello@orera.ca with the old email address linked to your account and the new address you would like to use. We will guide you through having your account and the available update options reviewed. Never send your password by email.

Points are converted into a reward when you redeem them, rather than when you make a purchase. They therefore do not automatically return to your balance if the code is unused. Sign in to your account, open “REWARDS”, then check your rewards to find the code. You can use it on a future order that meets its validity conditions.